CX, UX, service, product, and business design all play a role. But many companies either lack these teams or keep them siloed in one part of the organization. Even when they're not siloed, it's often hard to align everyone's priorities.
CX, UX, service, product, and business design all play a role. But many companies either lack these teams or keep them siloed in one part of the organization. Even when they're not siloed, it's often hard to align everyone's priorities.