Three overlooked customer discovery areas that could lift your product engagement.
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Articles
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What the heck is an “insight,” and why “signals” are more useful.
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Broadcast media created the need for continuous discovery.
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Design is structured guessing.
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I unpacked 10 popular continuous discovery charts to explore how people define this approach.
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96% of people believe they are good listeners, yet studies show that people retain only half of what they hear.
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A beer, nine no-shows, and a 2 am work session ended traditional user testing for us.
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Continuous discovery starts with questioning yourself.
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Empathy is an incredibly valuable product skill.
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What is continuous discovery, and why should you care?
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Implementing continuous discovery and research demands a team effort, a shared vision, and a strong champion.
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UX math is hard.
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